Shipping Policy
Shipping Policy
Last updated: March 2026
This Shipping Policy explains how orders are processed, shipped, and delivered by Mateen Business Zone (“MBZ”, “we”, “our”, or “us”) when products are purchased directly through our website.
1. Direct MBZ Orders
This Shipping Policy applies to products purchased directly through the Mateen Business Zone website, when MBZ is the seller or order processor.
If you click an affiliate link and complete a purchase, booking, or sign-up on a third-party partner website, shipping, delivery, fulfillment, tracking, refunds, returns, cancellations, and customer service are handled by that third-party website or merchant.
2. Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. During busy seasons, holidays, or periods of high order volume, processing times may take longer.
Some products may be made-to-order, private-label, dropshipped, or fulfilled by third-party suppliers. Processing times may vary depending on the product type and fulfillment partner.
3. Shipping Locations
We currently ship to customers within the United States and may support selected international destinations depending on product availability, supplier options, and fulfillment partners.
Shipping availability may vary based on the product, delivery address, destination country, carrier restrictions, customs rules, and supplier limitations.
4. Estimated Delivery Times
- United States: Estimated 5–10 business days after processing
- International: Estimated 7–20 business days after processing
Delivery times are estimates only and may vary depending on destination, shipping carrier, customs processing, weather conditions, holidays, supplier delays, and other factors outside our control.
5. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, selected shipping method, product weight, product type, fulfillment location, and the products included in your order.
From time to time, MBZ may offer free shipping promotions on selected products, categories, or minimum order values.
6. Order Tracking
Once your order has shipped, you may receive a tracking number by email where tracking is available. You can use this tracking number to monitor the delivery status of your package.
Tracking updates may take time to appear after the carrier receives the package.
7. International Shipping & Customs
International orders may be subject to customs duties, import taxes, VAT, clearance fees, or other charges imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping fee unless clearly stated at checkout.
8. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. If an incorrect or incomplete address is submitted, we may not be able to make changes once the order has entered processing or fulfillment.
Additional shipping charges may apply for reshipment if an order is returned due to an incorrect, incomplete, or undeliverable address.
9. Lost or Delayed Packages
If your order has not arrived within the estimated delivery timeframe, please contact our support team so we can review the shipment and help investigate the issue.
Carrier delays, weather conditions, customs delays, holidays, incorrect addresses, and supplier delays may affect delivery timelines.
10. Affiliate Partner Purchases
MBZ may display affiliate links to travel websites, retail platforms, shopping brands, wellness offers, service providers, and other partner websites.
If you purchase through an affiliate partner website, shipping, delivery, tracking, fulfillment, cancellations, returns, refunds, warranties, and customer service are controlled by that partner website or merchant.
MBZ is not responsible for shipping or delivery issues related to orders completed on third-party websites.
11. Contact Information
For shipping-related questions about direct MBZ orders, please contact us at:
Email: info@mateen-business-zone.com
Website: mateenbusinesszone.us
12. Policy Language
This Shipping Policy shall be governed and interpreted in accordance with the English language, regardless of any translations provided for convenience.